[GRA][Web Hosting] - eu010 database incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on the sharedsql047.eu010 database has now been resolved.

Here is detail for this incident :
Start time : 23/04/2025 17:03 UTC
End time : 23/04/2025 18:20 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Posted Apr 23, 2025 - 18:31 UTC

Update

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in the eu010 database.

Here is detail for this incident :
Start time : 23/04/2025 17:03 UTC
Impacted Service(s) : sharedsql047.eu010 database is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data located in the specified database.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 23, 2025 - 18:16 UTC

Investigating

We are currently experiencing an event affecting our Web Hosting offer on the specified database.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 23, 2025 - 18:09 UTC

This incident affected: Web Hosting || Databases GRA (eu010).