[GRA2][Web Hosting] - Cluster 002 - filerz481

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on Web Hosting offer has now been resolved.

Here is detail for this incident :
Start time : 24/04/2025 07:00 UTC
End time : 24/04/2025 16:31 UTC
Root Cause : This incident is caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Apr 25, 2025 - 16:41 UTC

Identified

We have determined the origin of the incident affecting our Web Hosting offer on the specific cluster002 filerz481.

Here are some supplementary details :

Start time : 25/4/2025 07:52 UTC
Impacted Service(s) : Some websites hosted on Cluster 002 filerz481 are unreachable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 25, 2025 - 09:24 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offer on the specific cluster002 filerz481.

Here are some supplementary details :

Start time : 25/04/2025 07:52 UTC
Impacted Service(s) : Some websites hosted on Cluster 002 filerz481 are unreachable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 25, 2025 - 08:00 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster002).