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[RBX][VoIP] - Carrier SIP Incident Notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our VoIP has been resolved.
Start time : 06/12/2025 18:41 UTC
End time : 06/12/2025 22:51 UTC
Root Cause : This incident is caused by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/0qp7g5lp23s1
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 06/12/2025 18:41 UTC
End time : 06/12/2025 22:51 UTC
Root Cause : This incident is caused by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/0qp7g5lp23s1
We apologize for any inconvenience caused and appreciate your understanding.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update :
Root cause:: This incident is caused by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/0qp7g5lp23s1
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Update :
Root cause:: This incident is caused by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/0qp7g5lp23s1
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offer, Carrier SIP in DC RBX.
Here are some supplementary details :
Start time : 06/12/2025 18:41 UTC
Impacted Service(s) : Some SIP carrier stacks are unreachable in RBX.
Customers Impact : Incoming and outgoing calls have a malfunction in RBX. Customers must use the services in SBG to make their calls.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 06/12/2025 18:41 UTC
Impacted Service(s) : Some SIP carrier stacks are unreachable in RBX.
Customers Impact : Incoming and outgoing calls have a malfunction in RBX. Customers must use the services in SBG to make their calls.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our VoIP offer, Carrier SIP in DC RBX.
Start time : 06/12/2025 18:41 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 06/12/2025 18:41 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: VoIP || Carrier SIP (Access RBX).