[GRA][WebCloud - Database] - Clouddb incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Cloud offering has been resolved.

Start time : 23/10/2025 07:54 UTC
End time : 23/10/2025 09:35 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 23, 2025 - 09:44 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Cloud offering, which is causing temporary issue for clouddb.

Here are some supplementary details :

Start time : 23/10/2025 07:54 UTC
Impacted Service(s) : Clouddb are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their databases.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Oct 23, 2025 - 08:43 UTC

Investigating

We are currently investigating an incident affecting our Web Cloud offering, which is causing temporary issue for clouddb.

Here are some supplementary details :

Start time : 23/10/2025 07:54 UTC
Impacted Service(s) : Clouddb are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their databases.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

Posted Oct 23, 2025 - 08:09 UTC