OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Région Moselle / Département 57][Internet Access] - xDSL & FTTH
Incident
Report for Web Cloud
Resolved
Start Time : 09/05/2022 06:00 UTC
End Time : 09/05/2022 10:25 UTC
Service impact : All xDSL and FTTH links are stable
Root cause : High temperature on a network equipment
End Time : 09/05/2022 10:25 UTC
Service impact : All xDSL and FTTH links are stable
Root cause : High temperature on a network equipment
Monitoring
Ongoing actions : The intervention has brought down the temperature inside the site.
The equipment is stable since 10:25 UTC.
We keep the site under observation. Thank you for your understanding.
The equipment is stable since 10:25 UTC.
We keep the site under observation. Thank you for your understanding.
Identified
Our collection operator has opened a temperature incident with the company hosting the equipment affected by the temperature rise.
They have taken into account the request.
They have taken into account the request.
Update
Ongoing actions : We have triggered the host. The equipment is well reassembled.
We keep the site under observation
We keep the site under observation
Update
We are continuing to investigate this issue.
Update
INFO: We are experiencing intermittent losses of synchronisation on the accesses. These losses are linked to a temperature defect on the collection operator's equipment. An intervention is requested in order to restore the services as soon as possible. We will keep you updated . We apologize for any inconvenience caused.
Investigating
Start time : 09/05/2022 06:00 UTC
Service impact : Some instabilities are observed on some xDSL access.
Ongoing actions : Our technical teams are working to bring back services to normal.
Root cause : Overheating of an equipment
Service impact : Some instabilities are observed on some xDSL access.
Ongoing actions : Our technical teams are working to bring back services to normal.
Root cause : Overheating of an equipment
This incident affected: Internet Access || ADSL and Internet Access || FTTH.