Start Time : 09/05/2022 06:00 UTC End Time : 09/05/2022 10:25 UTC Service impact : All xDSL and FTTH links are stable Root cause : High temperature on a network equipment
Posted May 10, 2022 - 08:07 UTC
Ongoing actions : The intervention has brought down the temperature inside the site. The equipment is stable since 10:25 UTC. We keep the site under observation. Thank you for your understanding.
Posted May 09, 2022 - 12:48 UTC
Our collection operator has opened a temperature incident with the company hosting the equipment affected by the temperature rise. They have taken into account the request.
Posted May 09, 2022 - 10:38 UTC
Ongoing actions : We have triggered the host. The equipment is well reassembled. We keep the site under observation
Posted May 09, 2022 - 09:17 UTC
We are continuing to investigate this issue.
Posted May 09, 2022 - 09:11 UTC
INFO: We are experiencing intermittent losses of synchronisation on the accesses. These losses are linked to a temperature defect on the collection operator's equipment. An intervention is requested in order to restore the services as soon as possible. We will keep you updated . We apologize for any inconvenience caused.
Posted May 09, 2022 - 09:10 UTC
Start time : 09/05/2022 06:00 UTC Service impact : Some instabilities are observed on some xDSL access. Ongoing actions : Our technical teams are working to bring back services to normal. Root cause : Overheating of an equipment
Posted May 09, 2022 - 08:50 UTC
This incident affected: Internet Access || ADSL and Internet Access || FTTH.