[GRA][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 30/09/2025 19:34 UTC
End time : 01/10/2025 14:21 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 02, 2025 - 07:28 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : No more impact is being observed since 01/10/2025 14:21 UTC.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 01, 2025 - 15:58 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific region.

Here are some supplementary details :

Start time : 30/09/2025 19:34 UTC
Impacted Service(s) : We're temporaily experiencing temporarily flaps on our network.
Customers Impact : Customers are temporarily facing issues while trying to access their MX Plan mailbox.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Oct 01, 2025 - 14:47 UTC

This incident affected: Collaborative solutions || MX Plan (Mailbox Access).