OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GRA][Webhosting] - Cluster 003
Incident
Report for Web Cloud
Resolved
End time : 31/01/2022 07:21 UTC
Service status: The regeneration of the statistics was successful.
The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on a hardware.
Service status: The regeneration of the statistics was successful.
The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on a hardware.
Update
Our teams are currently removing some load from the cluster003, in order to be able to continue the regeneration of the statistics.
Update
The regeneration of the statistics is completed but our teams found some missing statistics from 31/10/2022 to 06/11/2022 and they are currently working on regenerating them.
Update
The regeneration of the statistics is still in progress and is 95% completed.
Update
The regeneration of the statistics is still in progress and is 89% completed.
Update
The regeneration of the statistics is still in progress and is 72% completed.
Update
The regeneration of the statistics from May to November is still in progress and is 64% completed.
Update
The generation of the current statistics (owstats) is still temporarily frozen.
The regeneration of the past statistics (oct/nov/dec 2021) is completed.
The regeneration of the past statistics (oct/nov/dec 2021) is completed.
Update
The generation of the current statistics (owstats) is still temporarily frozen.
The regeneration of the past statistics (oct/nov/dec 2021) is 90% completed.
The regeneration of the past statistics (oct/nov/dec 2021) is 90% completed.
Update
The generation of the current statistics is temporarily frozen.
Update
Our teams are still working on Cluster003. The migration is still in progress.
Update
Update: The migration is still in progress.
Update
The migration is still in progress.
Update
The migration is still in progress.
Statistics are available again and logs are accessible.
Statistics are available again and logs are accessible.
Update
The migration is still in progress. Statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC, but logs are accessible.
Update
The migration is still in progress. Logs are accessible but, statistics are temporarily unavailable on Cluster003 since 23/07/2022 01:45 UTC.
Update
Logs and statistics are temporary unavailable on Cluster 003 since 23/07/2022 01:45 UTC.
Update
The migration is still in progress.
Update
The migration is still in progress.
Update
The migration is still in progress.
Update
Migration is still ongoing.
Update
The migration of the cluster is still in progress. We will come back to you when the migration is completed.
Update
Update:Our teams are in the process of migrating the data to a different filerz which takes time.
That's why the regeneration of statistics is suspended.
We will come back to you when the migration is completed.
That's why the regeneration of statistics is suspended.
We will come back to you when the migration is completed.
Update
Update: There are ongoing maintenance tasks that prevent the regeneration of statistics.
The regeneration of statistics will normally take place mid-next week.
The regeneration of statistics will normally take place mid-next week.
Update
The regeneration of stats is still on its way.
We will post update when significant progress has been made.
We will post update when significant progress has been made.
Update
Update: The regeneration of stats is still on going. 38% have been done.
Update
Update:We are restarting the last generation for the rest of customer.
Update
Update : There are ongoing maintenance tasks that prevent the regeneration of statistics. We will come back to you to keep you informed.
Update
Update:Regeneration is currently suspended, blocked at 65%.
The generation of the statistics of the day before is still functional however
The generation of the statistics of the day before is still functional however
Update
Update: The daily regeneration is still in progress.
Update
Update: Actually we have 50% generated.
Update
Update:There are 200 sites left to generate to reach 50%.
Update
Update: Our teams will finish generating 50% on the 13/03/2022.
We will keep you informed of the progress.
We will keep you informed of the progress.
Update
Update:We are starting the last generation for 50% of customer, Actually we have 45% generated.
Update
Update: We are continuing to generate statistics. We will have finished 50% normally end of next week
Update
We are continuing to work on a fix for this issue.
Update
Ongoing actions : Statistics generation is still in progress . You will be informed of the progress.
Update
Ongoing actions : Patch have been deployed. We relaunch statistics generation . You will be informed of the progress.
Update
Update :Our technical teams have detected a problem during the regeneration of statistics, we are currently creating a patch to correct the problem.
Update
Update: Our technical teams have detected a bug making the display of the statuses invisible on a date period higher than 1 month. They are investigating to determine the origin
Update
Update: Our teams are working on regenerating the metrics.
30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
24/01/2022 to 07/02/2022 : Metrics are curently regenerating
30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
24/01/2022 to 07/02/2022 : Metrics are curently regenerating
Update
Update: Our teams are working on regenerating the metrics.
30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
30/09/2021 to 11/10/2021 : Metrics regeneration is complete
30/11/2021 to 13/12/2021 : Reconstructed metrics in progress
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
Update
Update: Our teams are working on regenerating the metrics.
30/09/2021 to 11/10/2021 : Metrics finishes being regenerated during the day
30/11/2021 to 13/12/2021 : Reconstructed metrics started
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
30/09/2021 to 11/10/2021 : Metrics finishes being regenerated during the day
30/11/2021 to 13/12/2021 : Reconstructed metrics started
12/01/2022 to 15/01/2022 : Metrics will be generated shortly.
Update
Update: Our teams are working on regenerating the metrics.
30/10/2021 to 16/11/2021 metrics are re-generated.
30/09/2021 to 11/10/2021 metrics are 50% done.
12/01/2022 to 15/01/2022 and 30/11/2021 to 13/12/2021 metrics will be generated shortly.
30/10/2021 to 16/11/2021 metrics are re-generated.
30/09/2021 to 11/10/2021 metrics are 50% done.
12/01/2022 to 15/01/2022 and 30/11/2021 to 13/12/2021 metrics will be generated shortly.
Update
Ongoing actions :Following some slowness on the filerz, we had to cancel the regeneration spots.
They were relaunched this morning but with a smaller gap in stats to regenerate
Next update : 17/01/2022
They were relaunched this morning but with a smaller gap in stats to regenerate
Next update : 17/01/2022
Update
Ongoing actions : The reconstruction of the statistics takes longer than estimated.
36% of the statistics are rebuilt since last Friday
Next update max : 17/01/2022
36% of the statistics are rebuilt since last Friday
Next update max : 17/01/2022
Identified
Ongoing actions : The reconstruction of the statistics takes longer than estimated.
Today 25% of the statistics are rebuilt since last Friday
Next update : 17/01/2022
Today 25% of the statistics are rebuilt since last Friday
Next update : 17/01/2022
Investigating
Start time : 07/01/2022
Service impact : some statistiques between september and december are missing
Ongoing actions : We relaunch all statistics generation, this action can take all week-end
Service impact : some statistiques between september and december are missing
Ongoing actions : We relaunch all statistics generation, this action can take all week-end
This incident affected: Web Hosting || Datacenter GRA (Cluster003).