[GRA][Web Hosting] - Cluster100 Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 23/06/2026 06:30 UTC
End time : 23/06/2026 08:25 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 23, 2026 - 12:21 UTC

Monitoring

Service has been fully restored since 23/06/2026 08:25 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 23/06/2026 07:52 UTC
Impacted Service(s) : Cluster100 was temporarily unavailable.
Customers Impact : Customers hosted on Cluster100 were unable to access their websites.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 23, 2026 - 09:05 UTC

Identified

We have determined the origin of the issue affecting our Web Hosting offering, which is causing temporary availability issue on the Cluster100 in GRA region.

Here are some supplementary details :

Start time : 23/06/2026 07:52 UTC
Impacted Service(s) : Cluster100 is temporarily unavailable.
Customers Impact : Customers hosted on Cluster100 may currently be unable to access their websites.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 23, 2026 - 08:01 UTC

Monitoring

Service has been fully restored since 23/06/2026 07:33 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 23/06/2026 06:30 UTC
Impacted Service(s) : Cluster100 was temporarily unavailable.
Customers Impact : Customers hosted on Cluster100 were unable to access their websites.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 23, 2026 - 07:40 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on the Cluster100 in GRA region.

Here are some supplementary details :

Start time : 23/06/2026 06:30 UTC
Impacted Service(s) : Cluster100 is temporarily unavailable.
Customers Impact : Customers hosted on Cluster100 may currently be unable to access their websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 23, 2026 - 06:43 UTC