[GRA][Web Hosting] - Cluster027

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on the cluster027 has now been resolved.

Here is detail for this incident :
Start time : 07/07/2025 18:30 UTC
End time : 09/07/2025 15:30 UTC
Root Cause : This incident was caused by a software issue

We thank you for your understanding and patience throughout this incident.

Posted Jul 10, 2025 - 09:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 09, 2025 - 15:34 UTC

Update

Impacted Service(s) : Some customers may experience slowness on cluster027.

Posted Jul 08, 2025 - 19:13 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 08, 2025 - 19:11 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 08, 2025 - 19:11 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We have not observed any disruption since 08/07/2025 07:20 UTC.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our technical team is currently monitoring the incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 08, 2025 - 08:50 UTC

Identified

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster027.

Here are some supplementary details :

Start time : 07/07/2025 18:30 UTC
Impacted Service(s) : Some customers may experience slowness on cluster027.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

Posted Jul 07, 2025 - 18:51 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster027).