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[GRA/SBG/RBX][Collaborative solutions] - Hosted Exchange issue notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.
Start time : 04/09/2025 07:00 UTC
End time : 04/09/2025 08:45 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 04/09/2025 07:00 UTC
End time : 04/09/2025 08:45 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are continuing to work on a fix for this issue.
Identified
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing a temporary issue with mailbox access on ex2.mail.ovh.net.
Here are some supplementary details :
Start time : 04/09/2025 07:00 UTC
Impacted Service(s) : Latency on the exchange mail infrastructure ex2.mail.ovh.net.
Customers Impact : You may experience delays when trying to access the service.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 04/09/2025 07:00 UTC
Impacted Service(s) : Latency on the exchange mail infrastructure ex2.mail.ovh.net.
Customers Impact : You may experience delays when trying to access the service.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || Hosted Exchange (Mailbox Access).