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[GLOBAL][Collaborative solutions] - MXplan incident notification
Incident
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Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.
Here are some supplementary details :
Start time : 05/03/2026 05:00 UTC
Impacted Service(s) : Impacted are only mailboxes what are currently during migration from MXPlan Exchange to Zimbra infrastractures.
Customers Impact : Customers who have not received the end-of-migration email temporarily no longer have access to their mailboxes. Customers who have received the email are no longer impacted.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 05/03/2026 05:00 UTC
Impacted Service(s) : Impacted are only mailboxes what are currently during migration from MXPlan Exchange to Zimbra infrastractures.
Customers Impact : Customers who have not received the end-of-migration email temporarily no longer have access to their mailboxes. Customers who have received the email are no longer impacted.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affects: Collaborative solutions || MX Plan (Mailbox Access, Delivery).