[GRA][Web Hosting] - Filerz2186 Cluster100 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 24/08/2026 17:55 UTC
End time : 24/08/2026 18:15 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 24, 2026 - 18:36 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific GRA region.

Here are some supplementary details :

Start time : 24/08/2026 17:55 UTC
Impacted Service(s) : Some websites may temporarily experience slowness or be temporarily unavailable.
Customers Impact : Some customers may temporarily experience slowness or service interruptions when using their websites.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 24, 2026 - 18:16 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster100).