[GRA][Web Hosting] - Multiple clusters incident

Incident Report for Web Cloud

Resolved

Start time : 18/07/2024 11:19 UTC
End time : 18/07/2024 12:45 UTC
Root cause : Network Malfunction
Our technical teams resolved the issue. All impacted services are now operational.

Posted Jul 19, 2024 - 07:41 UTC

Monitoring

The incident was caused by a network problem, the fix has been implemented and all services are back up and running. However, we continue to monitor the situation.

Posted Jul 18, 2024 - 13:14 UTC

Investigating

Start time : 18/07/2024 11:19 UTC
Service impact : There is a slowness on these clusters 021, 026, 027, 028, 030
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Posted Jul 18, 2024 - 11:49 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster021, Cluster026, Cluster027, Cluster028, Cluster030).