[GLOBAL][Web Hosting] - SSL Let's Encrypt automatic key generation incident notification

Incident Report for Web Cloud

Resolved

Start time : 03/07/2024 00:00 UTC
End time : 09/07/2024 13:20 UTC
Root cause : Incident due to a software issue.
Our technical teams resolved the issue. All impacted services are now operational.

Posted Jul 09, 2024 - 13:36 UTC

Monitoring

Ongoing actions : Our technical teams implemented a temporary fix.
Automatic SSL key regeneration for Let's Encrypt is available again.
Our technical teams are currently working on the definitive fix

Posted Jul 08, 2024 - 16:35 UTC

Identified

Root cause : Software issue
Workaround: Customers can manually regenerate SSL keys from the Manager
Ongoing actions : Our technical teams are currently working on a fix to solve the issue.
Update will be posted as significant progress is made

Posted Jul 08, 2024 - 15:47 UTC

Investigating

Start time : 03/07/2024 00:00 UTC
Service impact : Automatic SSL keys regeneration for Let's Encrypt is temporarily unavailable
Workaround: Customers can manually regenerate SSL keys from the Manager
Ongoing actions : Our technical teams are currently working to solve the issue.
Update will be posted as significant progress is made

Posted Jul 08, 2024 - 15:44 UTC

This incident affected: Web Hosting || SSL (Let's Encrypt).