[GRA][Web Hosting] - Cluster028 statistics incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Web Hosting offering has now been resolved.

Here is detail for this incident :
Start time : 10/06/2025 22:00 UTC
End time : 12/06/2025 21:20 UTC
Root Cause : This incident is caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 12, 2025 - 21:39 UTC

Identified

We have determined the origin of the incident affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :
Start time : 10/06/2025 22:00 UTC
Impacted Service(s) : Slowness is being observed on statistics delivery for websites hosted in Cluster028.
Customers Impact : Customers are temporarily facing slowness to access their statistics.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 12, 2025 - 19:54 UTC

Investigating

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary slowness issues on the statistics of the specified cluster.

Here is detail for this incident :
Start time : 10/06/2025 22:00 UTC
Impacted Service(s) : Slowness is being observed on statistics delivery for websites hosted in Cluster028.
Customers Impact : Customers are temporarily facing slowness to access their statistics.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 12, 2025 - 19:40 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster028).