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[GLOBAL][Collaborative solutions] - Mail incident notification
Incident
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Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.
Here are some supplementary details :
Start time : 15/10/2026 08:30 UTC
Impacted Service(s) : EmailPro, Trusted Exchange and Hosted Exchange, MX Plan Canada
Customers Impact : Customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are temporarily unable to send and receive mails.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 15/10/2026 08:30 UTC
Impacted Service(s) : EmailPro, Trusted Exchange and Hosted Exchange, MX Plan Canada
Customers Impact : Customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are temporarily unable to send and receive mails.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affects: Collaborative solutions || EmailPro (Mail Flow), Collaborative solutions || Trusted Exchange (Mail Flow), Collaborative solutions || Hosted Exchange (Mail Flow), and Collaborative solutions || MX Plan (Mail Flow).