[GRA][Mx Plan] - Incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on MX Plan offer has now been resolved.

Here is detail for this incident :
Start time : 17/04/2025 01:35 UTC
End time : 17/04/2025 02:41 UTC
Root Cause : This incident is caused by https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn
We thank you for your understanding and patience throughout this incident.

Posted Apr 17, 2025 - 07:40 UTC

Identified

We have determined the origin of the incident affecting our MX Plan offer on the specific region.
Here are some supplementary details :
Start time : 17/04/2025 01:35 UTC
Impacted Service(s) : Mx Plan offer
Customers Impact : Customers may not be unable to access and use their services , or they may face latencies in GRA, .
Root Cause : This incident is caused by https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 17, 2025 - 06:25 UTC

This incident affected: Collaborative solutions || MX Plan (Reception, Delivery email, Mailbox Access, Redirection, Webmail, Delivery).