[EU][VoIP] - Core Network incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our has been resolved.

Start time : 21/07/2025 06:00 UTC
End time : 21/07/2025 14:15 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2025 - 14:38 UTC

Identified

We have determined the origin of the incident affecting our VoIP offer on the specific region.

Here are some supplementary details :
Start time : 21/07/2025 06:00 UTC
Impacted Service(s) : Calling time slot is temporarily unavailable.
Customers Impact : Customers that have set up an exceptional closure time last week are impacted.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2025 - 10:43 UTC

Investigating

We are currently experiencing an incident affecting our VoIP offering, which is causing temporary functionality issues.

Here is detail for this incident :
Start time : 21/07/2025 06:00 UTC
Impacted Service(s) : Calling time slot is temporarily unavailable.
Customers Impact : Some subscribers are facing issues related to calling time slot feature.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2025 - 09:24 UTC

This incident affected: VoIP || Core Network.