[GLOBAL][Collaborative solutions] - MXplan incident notification

Incident Report for Web Cloud

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Impacted are only mailboxes what are currently during migration from MXPlan Exchange to Zimbra infrastractures.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 04, 2026 - 08:27 UTC

Investigating

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue.

Here are some supplementary details :

Start time : 04/03/2026 08:00 UTC
Impacted Service(s) : Mailbox Access
Customers Impact : Customers may encounter difficulties accessing their mailbox.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 04, 2026 - 08:17 UTC

This incident affects: Collaborative solutions || MX Plan (Mailbox Access).