[GLOBAL][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions on MX Plan has been resolved.

Start time : 09/04/2026 05:30 UTC
End time : 09/04/2026 11:00 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 09, 2026 - 12:02 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on MX Plan.

Here are some supplementary details :

Start time : 09/04/2026 05:30 UTC
Impacted Service(s) : MX Plan mailbox is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their mailbox.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Apr 09, 2026 - 09:34 UTC

Investigating

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing a global temporary availability issue.

Here are some supplementary details :

Start time : 09/04/2026 05:30 UTC
Impacted Service(s) : MX Plan mailbox is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their mailbox.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 09, 2026 - 07:45 UTC

This incident affected: Collaborative solutions || MX Plan (Mailbox Access).