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[GRA][Web-Databases] - Web Cloud Databases incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Web-Databases has been resolved.
Start time : 08/12/2025 09:24 UTC
End time : 08/12/2025 12:35 UTC
Root Cause : This incident was caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 08/12/2025 09:24 UTC
End time : 08/12/2025 12:35 UTC
Root Cause : This incident was caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Services have been restored. The databases are accessible again.
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Services have been restored. The databases are accessible again.
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are currently investigating an incident affecting our Web-Databases offering, which is causing temporary availability issue in the GRA region.
Here are some supplementary details :
Start time : 08/12/2025 09:24 UTC
Impacted Service(s) : clouddb035.eu005 / clouddb020.eu005 / clouddb022.eu005 / sharedsql008.eu010 / clouddb041.eu012 have a malfunction
Customers Impact : Customers cannot access their databases.
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 08/12/2025 09:24 UTC
Impacted Service(s) : clouddb035.eu005 / clouddb020.eu005 / clouddb022.eu005 / sharedsql008.eu010 / clouddb041.eu012 have a malfunction
Customers Impact : Customers cannot access their databases.
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Databases || CloudDB GRA (eu005, eu012) and Web Hosting || Databases GRA (eu010).