[GLOBAL][Collaborative solutions] - Zimbra incident notification

Incident Report for Web Cloud

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific mailstore100.

Here are some supplementary details :

Start time : 02/05/2026 04:00 UTC
Impacted Service(s) : Some customers are temporarily unable to access their mailboxes Zimbra.
Customers Impact : Customers are temporarily unable to read or send email.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 02, 2026 - 09:35 UTC

Investigating

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue with the mailstore100.

Here are some supplementary details :

Start time : 02/05/2026 04:00 UTC
Impacted Service(s) : Some customers are temporarily unable to access their mailboxes Zimbra.
Customers Impact : Customers are temporarily unable to read or send email.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 02, 2026 - 08:21 UTC

This incident affects: Collaborative solutions || Zimbra (Web Access, Delivery email).