[GLOBAL][Collaborative solutions] - Hosted Exchange incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Hosted Exchange offer has been resolved.

Start time : 28/04/2026 10:00 UTC
End time : 28/04/2026 10:44 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 28, 2026 - 11:35 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on Hosted Exchange.

Here are some supplementary details :

Start time : 28/04/2026 10:00 UTC
Impacted Service(s) : Hosted Exchange mail service is currently experiencing latency issues.
Customers Impact : Customers may experience slowness when sending or receiving emails.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Apr 28, 2026 - 10:30 UTC

This incident affected: Collaborative solutions || Hosted Exchange (Mailbox Access, Mail Flow).