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[GRA][Web Hosting/Databases] - CloudDB and Databases incident notification
Incident
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Please find the details of this incident below :
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : Public network experienced availability and latency issues.
Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services.
Root Cause : This incident was caused by a network equipment issue.
Ongoing Actions : Our team isolated the affected network equipment to restore service.
The service has been restored since 07/07/2026 01:25 UTC.
Ongoing Actions : Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability.
We will keep you updated on the progress of our investigation.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : Public network experienced availability and latency issues.
Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services.
Root Cause : This incident was caused by a network equipment issue.
Ongoing Actions : Our team isolated the affected network equipment to restore service.
The service has been restored since 07/07/2026 01:25 UTC.
Ongoing Actions : Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability.
We will keep you updated on the progress of our investigation.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 07/07/2026 02:42 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : Some CloudDB and Web Hosting Databases were temporarily unavailable on eu001, eu005, eu007, eu010 and eu012.
Customers Impact : Some customers were temporarily unable to access and use their databases.
Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : Some CloudDB and Web Hosting Databases were temporarily unavailable on eu001, eu005, eu007, eu010 and eu012.
Customers Impact : Some customers were temporarily unable to access and use their databases.
Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting / Databases offer on the specific GRA region.
Here are some supplementary details :
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : Some CloudDB and Web Hosting Databases are temporarily unavailable on eu001, eu005, eu007, eu010 and eu012.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Here are some supplementary details :
Start time : 06/07/2026 20:08 UTC
Impacted Service(s) : Some CloudDB and Web Hosting Databases are temporarily unavailable on eu001, eu005, eu007, eu010 and eu012.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
This incident affects: Web Hosting || Databases GRA (eu001, eu005, eu007, eu010, eu012) and Databases || CloudDB GRA (eu005, eu007, eu010, eu012).