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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[BELGIUM][VoIP] - Interconnect Incident Notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our VoIP/Interconnect service on the specific Belgium region has been resolved.
Start time : 27/10/2025 13:35 UTC
End time : 27/10/2025 15:00 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 27/10/2025 13:35 UTC
End time : 27/10/2025 15:00 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP/Interconnect service on the specific Belgium region.
Here are some supplementary details :
Start time : 27/10/2025 13:35 UTC
Impacted Service(s) : Following a cluster failure in Belgium, call limits have been reached.
Customers Impact : Incoming and outcalling Belgium calls are impacted
Ongoing Actions : The incident has been identified and our teams are working with the equipment manufacturer to restore the service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 27/10/2025 13:35 UTC
Impacted Service(s) : Following a cluster failure in Belgium, call limits have been reached.
Customers Impact : Incoming and outcalling Belgium calls are impacted
Ongoing Actions : The incident has been identified and our teams are working with the equipment manufacturer to restore the service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our VoIP/Interconnect service in Belgium region.
Start time : 27/10/2025 13:35 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 27/10/2025 13:35 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: VoIP || Interconnect (Belgium).