[GRA][Databases] - CloudDB Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 04/07/2026 12:50 UTC
End time : 04/07/2026 16:53 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 04, 2026 - 17:02 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.

Here are some supplementary details :

Start time : 04/07/2026 12:50 UTC
Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu007 and eu012.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 04, 2026 - 15:34 UTC

Investigating

We are currently investigating an incident affecting our Databases offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 04/07/2026 12:50 UTC
Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu007 and eu012.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

Posted Jul 04, 2026 - 13:26 UTC

This incident affected: Databases || CloudDB GRA (eu007, eu012).