[GLOBAL][VoIP] - Conference incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our VoIP Conferences offering has now been resolved.

Here is detail for this incident :
Start time : 29/01/2026 13:49 UTC
End time : 29/01/2026 15:42 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Jan 29, 2026 - 15:49 UTC

Investigating

We are currently investigating an incident affecting our VoIP Conferences offering, which is causing temporary availability issue.

Here are some supplementary details :

Start time : 29/01/2026 13:49 UTC
Impacted Service(s) : VoIP Conference services are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access or use the Conference services.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 29, 2026 - 15:29 UTC

This incident affected: VoIP || Services (Conferences).