[GRA][Web Hosting] - Cluster 100 Incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 21/10/2026 20:05 UTC
End time : 21/10/2026 22:14 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 21, 2026 - 22:15 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting services in the Cluster 100.

Here are some supplementary details :

Start time : 21/10/2026 20:05 UTC
Impacted Service(s) : Some customers are temporarily unable to access their websites.
Customers Impact : Customers may encounter an error message on their websites.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 21, 2026 - 20:29 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster100).