OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][SMS] - Sending SMS
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our SMS offer has been resolved.
Start time : 24/09/2025 00:01 UTC
End time : 24/09/2025 09:10 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 24/09/2025 00:01 UTC
End time : 24/09/2025 09:10 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
Service has been fully restored since 24/09/2025 09:10 UTC. Monitoring remains active to ensure long-term stability.
We are pleased to inform you that our Two-Factor Authentication (2FA) service and SMS are now operational again. Additionally, configuration requests are also being processed normally.
Here are some supplementary details :
Start time : 24/09/2025 00:01 UTC
Impacted Service(s) : Sending SMS has a malfunction.
Customers Impact : Customers cannot send SMS with 2FA.
We apologize for any inconvenience caused and appreciate your understanding.
We are pleased to inform you that our Two-Factor Authentication (2FA) service and SMS are now operational again. Additionally, configuration requests are also being processed normally.
Here are some supplementary details :
Start time : 24/09/2025 00:01 UTC
Impacted Service(s) : Sending SMS has a malfunction.
Customers Impact : Customers cannot send SMS with 2FA.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Impacted Service(s) : 2FA and the other SMS are operational again. The same goes for the Todo.
Customers Impact : Customers can send SMS again.
Customers Impact : Customers can send SMS again.
Update
Update :
The fix is still in progress.
Service performance is being restored.
The fix is still in progress.
Service performance is being restored.
Update
Impacted Service(s) : Configuration requests are currently on hold
Update
We are continuing to work on a fix for this issue.
Update
Impacted Service(s) : Sending/receiving SMS has a malfunction.
Customers Impact : Customers cannot send and receive SMS .
Customers Impact : Customers cannot send and receive SMS .
Update
Impacted Service(s) : Sending SMS has a malfunction.
Customers Impact : Customers cannot send SMS .
Customers Impact : Customers cannot send SMS .
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our SMS offer .
Here are some supplementary details :
Start time : 24/09/2025 00:01 UTC
Impacted Service(s) : Sending SMS with 2FA has a malfunction.
Customers Impact : Customers cannot send SMS with 2FA.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 24/09/2025 00:01 UTC
Impacted Service(s) : Sending SMS with 2FA has a malfunction.
Customers Impact : Customers cannot send SMS with 2FA.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our SMS offer.
Start time : 24/09/2025 00:01 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 24/09/2025 00:01 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.