OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GRA1][Web Hosting] - All Clusters incident notification.
Incident
Report for Web Cloud
Resolved
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The Net2FTP service is currently no longer supported. We invite you to use heavy clients like filezilla / cyberduck and others”
Please find guides about this FTP clients :
Tutorial - Using FileZilla with your OVHcloud hosting
Tutorial - Using Cyberduck with a web hosting plan
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The Net2FTP service is currently no longer supported. We invite you to use heavy clients like filezilla / cyberduck and others”
Please find guides about this FTP clients :
Tutorial - Using FileZilla with your OVHcloud hosting
Tutorial - Using Cyberduck with a web hosting plan
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Update
Workaround :There is a workaround link : https://help.ovhcloud.com/csm/fr-web-hosting-filezilla?id=kb_article_view&sysparm_article=KB0052749
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : All the clusters are impacted by this incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : All the clusters are impacted by this incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are continuing to work on a fix for this issue.
Identified
An incident is in progress on our Web Hosting offer in the Cluster021. Please find the details:
Start time : 17/05/2025 09:10 UTC
Service impact : Net2ftp is unreachable in Cluster021 .
Customers impact : Customers cannot modify their site files through this way.
Root cause : Software issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Start time : 17/05/2025 09:10 UTC
Service impact : Net2ftp is unreachable in Cluster021 .
Customers impact : Customers cannot modify their site files through this way.
Root cause : Software issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Investigating
We are currently experiencing an event affecting our Web Hosting offer.
Start time : 17/05/2025 09:10 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 17/05/2025 09:10 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Web Hosting || Datacenter BHS (Cluster051) and Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster005, Cluster006, Cluster007, Cluster010, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster022, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031, Cluster100).