[GRA4][Databases] - CloudDB eu007 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Databases offer has been resolved.

Start time : 22/03/2026 21:51 UTC
End time : 23/03/2026 02:00 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 23, 2026 - 02:05 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer on the CloudDB eu007.

Here are some supplementary details :

Start time : 22/03/2026 21:51 UTC
Impacted Service(s) : Some CloudDB are temporarily unavailable. See the list below :
clouddb020.eu007
clouddb022.eu007
clouddb024.eu007
clouddb026.eu007
clouddb027.eu007
clouddb028.eu007
clouddb036.eu007
Customers Impact : Customers are temporarily unable to access their data located on the specified CloudDB.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 22, 2026 - 22:16 UTC

This incident affected: Databases || CloudDB GRA (eu007).