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[GRA][Database] - ShareSQL incident notification
Incident
Report for Web Cloud
Resolved
We would like to inform you that the incident have been resolved and the situation is back to normal.
Start time : 18/09/2024 11:39 UTC
End time : 18/09/2024 15:13 UTC
Root cause : Incident caused by a failure on hardware.
We thank you for your understanding and patience throughout this incident
Start time : 18/09/2024 11:39 UTC
End time : 18/09/2024 15:13 UTC
Root cause : Incident caused by a failure on hardware.
We thank you for your understanding and patience throughout this incident
Investigating
An incident is in progress on our Database offer.
Here is detail for this incident :
Start time : 18/09/2024 11:39 UTC
Service impact : Customer on sharedsql008.eu008 and sharedsql045.eu007 are not able to connect to their databases
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 18/09/2024 11:39 UTC
Service impact : Customer on sharedsql008.eu008 and sharedsql045.eu007 are not able to connect to their databases
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
This incident affected: Databases || CloudDB GRA (eu007, eu008).