[GLOBAL][Collaborative solutions] - Zimbra incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 23/02/2026 15:28 UTC
End time : 02/03/2026 09:57 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 02, 2026 - 09:01 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific zimbra services.

Here are some supplementary details :

Start time : 23/02/2026 15:28 UTC
Impacted Service(s) : Customer may be unable to access their mailbox, and perform any related action, such as browsing and sending. No data loss expected: all emails will be stored and delivered after the incident is resolved.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 23, 2026 - 16:00 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access).