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[GLOBAL][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 07/05/2026 14:00 UTC
End time : 01/06/2026 18:00 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 05, 2026 - 09:10 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident is still under investigation.
Ongoing Actions : Our teams and our provider are currently investigating the incident to determine its origin and implement a fix.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted May 25, 2026 - 09:03 UTC

Update

We are currently investigating an incident affecting our Collaborative solutions offering for MX Plan, which is causing temporary availability issue in the GLOBAL region to Microsoft domains (outlook.com, live.com and hotmail.com) and Cloudflare domains.

Here are some supplementary details :

Start time : 07/05/2026 14:00 UTC
Impacted Service(s) : MX Plan delivery outgoing mails to Microsoft domains (outlook.com, live.com and hotmail.com) and Cloudflare domains is temporarily unavailable.
Customers Impact : Customers using MX Plan are temporarily unable to send mails to Microsoft accounts (Outlook, Live, Hotmail) and Cloudflare accounts.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted May 11, 2026 - 14:56 UTC

Investigating

We are currently experiencing an event affecting our Collaborative solutions offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Posted May 11, 2026 - 14:51 UTC