[GLOBAL][Collaborative solutions] - Zimbra incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offer on mailstore25 offering has been resolved.

Start time : 02/05/2026 20:03 UTC
End time : 02/05/2026 20:57 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 02, 2026 - 21:09 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific mailstore25.
Here are some supplementary details :

Start time : 02/05/2026 20:03 UTC
Impacted Service(s) :Some Zimbra mailboxes located in mailstore25 are temporarily inaccessible.
Customers Impact : Some customers are temporarily unable to access their mailboxes.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 02, 2026 - 20:20 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access, Delivery email).