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- Operational
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- Major Outage
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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.
Start time : 15/04/2026 08:00 UTC
End time : 29/04/2026 14:30 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 15/04/2026 08:00 UTC
End time : 29/04/2026 14:30 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an incident affecting our Web Hosting offering.
The root cause has been identified.
Please find the details of this incident below :
Start time : 15/04/2026 08:00 UTC
Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager.
Customer Impact : Customers are unable to place option orders via the Manager.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
The root cause has been identified.
Please find the details of this incident below :
Start time : 15/04/2026 08:00 UTC
Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager.
Customer Impact : Customers are unable to place option orders via the Manager.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.
Here are some supplementary details :
Start time : 15/04/2026 08:00 UTC
Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager.
Customer Impact : Customers are unable to place option orders via the Manager.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 15/04/2026 08:00 UTC
Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager.
Customer Impact : Customers are unable to place option orders via the Manager.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Web Hosting offer.
Start time : 15/04/2026 08:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 15/04/2026 08:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Web Hosting || Databases GRA (eu001, eu002, eu004, eu005, eu007, eu009, eu010, eu011, eu012), Web Hosting || Datacenter BHS (Cluster051, Cluster151), Web Hosting || Databases BHS (ca001, ca002), and Web Hosting || Datacenter GRA (Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131, Cluster020).