[GRA][Web Hosting] - Cluster024 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 08/12/2025 09:40 UTC
End time : 08/12/2025 14:15 UTC
Root Cause : This incident was caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 08, 2025 - 18:39 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Services have been restored. The file server on Web Hosting cluster024 are accessible again.
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 08, 2025 - 14:15 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster024.

Here are some supplementary details :

Start time : 08/12/2025 09:40 UTC
Impacted Service(s) : Some file server are unreachable on Web Hosting cluster024.
Customers Impact : Customers are temporarily unable to access and use their websites hosted on Cluster024.
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Dec 08, 2025 - 12:08 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster024).