[GRA][Web Hosting] - Filerz1593 Cluster131 incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident affecting our Web Hosting offering in the Cluster131 has now been resolved.

Please find the details of this incident below :
Start time : 13/10/2026 10:53 UTC
End time : 13/10/2026 13:02 UTC
Impacted Service(s) : Filerz1593 was temporarily unavailable on Web Hosting Cluster131.
Customers Impact : Customers were temporarily unable to access their websites hosted on the affected filerz.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 13, 2026 - 13:10 UTC

Identified

We are currently experiencing an incident affecting our Web Hosting offering in the Cluster131.
The root cause has been identified.

Please find the details of this incident below :
Start time : 13/10/2026 10:53 UTC
Impacted Service(s) : Filerz1593 is temporarily unavailable on Web Hosting Cluster131.
Customers Impact : Customers are temporarily unable to access their websites hosted on the affected filerz.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 13, 2026 - 11:22 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster131).