We are pleased to inform you that the incident affecting our filerz 525 on the specific Cluster111 has been resolved.
Start time : 25/11/2025 13:30 UTC End time : 25/11/2025 14:45 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 25, 2025 - 14:52 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the Filerz 525 on the specific Cluster111.
Here are some supplementary details :
Start time : 25/11/2025 13:30 UTC Impacted Service(s) : Files server 525 is unreachable on Web Hosting Cluster111. Customers Impact : Some slowness is observed on some hosted websites Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 25, 2025 - 13:53 UTC
Update
We are continuing to investigate this issue.
Posted Nov 25, 2025 - 13:46 UTC
Investigating
We are currently experiencing an event affecting our Web Hosting offer on the filerz 525 on the specific Cluster111.
Start time : 25/11/2025 13:30 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 25, 2025 - 13:40 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster111).