[GRA][Databases] - CloudDB/SharedSQL Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 15/09/2026 22:40 UTC
End time : 16/09/2026 00:01 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 16, 2026 - 06:06 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.

Here are some supplementary details :

Start time : 15/09/2026 22:40 UTC
Impacted Service(s) : Clouddb048 and clouddb009 in eu009 and sharedsql036 in eu009 Databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 15, 2026 - 22:58 UTC

This incident affected: Databases || CloudDB GRA (eu009) and Web Hosting || Databases GRA (eu009).