[GRA][Web Hosting] - Cluster103 - Filerz866 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offer on Cluster103 - Filerz866 has been resolved.

Start time : 01/04/2026 14:55 UTC
End time : 01/04/2026 18:23 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 01, 2026 - 18:26 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on Cluster103 - Filerz866 on the specific region.

Here are some supplementary details :

Start time : 01/04/2026 14:55 UTC
Impacted Service(s) : File server 866 is unreachable on Web Hosting cluster 103.
Customers Impact : Customers on temporarily unable to access and use their websites hosted on Filerz866.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 01, 2026 - 15:19 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster103).