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- Degraded performance
- Partial Outage
- Major Outage
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[GRA1/9][Domains] - Multiple Sharedsql Incident Notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Domains has been resolved.
Start time : 24/11/2025 08:55 UTC
End time : 24/11/2025 16:11 UTC
Root Cause : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 24/11/2025 08:55 UTC
End time : 24/11/2025 16:11 UTC
Root Cause : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update : New services are currently affected.
Impacted Service(s) : clouddb038.eu007.clouddb.ovh.net, clouddb043.eu007.clouddb.ovh.net, sharedsql001.eu011.clouddb.ovh.net, sharedsql004.eu007.clouddb.ovh.net, sharedsql006.eu007.clouddb.ovh.net, sharedsql010.eu007.clouddb.ovh.net, sharedsql017.eu007.clouddb.ovh.net, sharedsql017.eu011.clouddb.ovh.net, sharedsql018.eu009.clouddb.ovh.net, sharedsql019.eu009.clouddb.ovh.net, sharedsql023.eu009.clouddb.ovh.net, sharedsql027.eu007.clouddb.ovh.net, sharedsql030.eu009.clouddb.ovh.net, sharedsql032.eu007.clouddb.ovh.net, sharedsql042.eu007.clouddb.ovh.net, sharedsql043.eu007.clouddb.ovh.net, sharedsql047.eu007.clouddb.ovh.net, sharedsql049.eu009.clouddb.ovh.net, sharedsql050.eu009.clouddb.ovh.net, sharedsql062.eu009.clouddb.ovh.net, sharedsql064.eu007.clouddb.ovh.net, sharedsql070.eu007.clouddb.ovh.net, sharedsql072.eu007.clouddb.ovh.net. have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update : New services are currently affected.
Impacted Service(s) : clouddb038.eu007.clouddb.ovh.net, clouddb043.eu007.clouddb.ovh.net, sharedsql001.eu011.clouddb.ovh.net, sharedsql004.eu007.clouddb.ovh.net, sharedsql006.eu007.clouddb.ovh.net, sharedsql010.eu007.clouddb.ovh.net, sharedsql017.eu007.clouddb.ovh.net, sharedsql017.eu011.clouddb.ovh.net, sharedsql018.eu009.clouddb.ovh.net, sharedsql019.eu009.clouddb.ovh.net, sharedsql023.eu009.clouddb.ovh.net, sharedsql027.eu007.clouddb.ovh.net, sharedsql030.eu009.clouddb.ovh.net, sharedsql032.eu007.clouddb.ovh.net, sharedsql042.eu007.clouddb.ovh.net, sharedsql043.eu007.clouddb.ovh.net, sharedsql047.eu007.clouddb.ovh.net, sharedsql049.eu009.clouddb.ovh.net, sharedsql050.eu009.clouddb.ovh.net, sharedsql062.eu009.clouddb.ovh.net, sharedsql064.eu007.clouddb.ovh.net, sharedsql070.eu007.clouddb.ovh.net, sharedsql072.eu007.clouddb.ovh.net. have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update :
Impacted Service(s) : sharedsql051.eu007, sharedsql053.eu010, sharedsql057.eu010, sharedsql063.eu005, sharedsql065.eu007, sharedsql068.eu007, sharedsql018.eu009, sharedsql030.eu009, sharedsql050.eu009, sharedsql062.eu009 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update :
Impacted Service(s) : sharedsql051.eu007, sharedsql053.eu010, sharedsql057.eu010, sharedsql063.eu005, sharedsql065.eu007, sharedsql068.eu007, sharedsql018.eu009, sharedsql030.eu009, sharedsql050.eu009, sharedsql062.eu009 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update :
Impacted Service(s) : Sharedsql031.eu010 , sharedsql039.eu007,sharedsql044.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update :
Impacted Service(s) : Sharedsql031.eu010 , sharedsql039.eu007,sharedsql044.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update :
Impacted Service(s) : Sharedsql018.eu007, sharedsql023.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update :
Impacted Service(s) : Sharedsql018.eu007, sharedsql023.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update :
Impacted Service(s) : Clouddb045.eu010, clouddb062.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update :
Impacted Service(s) : Clouddb045.eu010, clouddb062.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update :
Impacted Service(s) : Sharedsql036.eu007, sharedsql019.eu009, sharedsql023.eu009, sharedsql049.eu009, clouddb003.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update :
Impacted Service(s) : Sharedsql036.eu007, sharedsql019.eu009, sharedsql023.eu009, sharedsql049.eu009, clouddb003.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update :
Impacted Service(s) : Clouddb071.eu010 has a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update :
Impacted Service(s) : Clouddb071.eu010 has a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update :
Impacted Service(s) : Sharedsql072.eu012 , sharedsql062.eu001 , sharedsql011.eu005 sharedsql066.eu010 , sharedsql062.eu007 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Update :
Impacted Service(s) : Sharedsql072.eu012 , sharedsql062.eu001 , sharedsql011.eu005 sharedsql066.eu010 , sharedsql062.eu007 have a malfunction .
Customers Impact : Customers cannot access their databases.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our WebHosting Databases offer on the specific sharedsql051.eu001.
Here are some supplementary details :
Start time : 24/11/2025 08:55 UTC
Impacted Service(s) : Sharedsql051.eu001 has a malfunction
Customers Impact : Customers cannot access their databases.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 24/11/2025 08:55 UTC
Impacted Service(s) : Sharedsql051.eu001 has a malfunction
Customers Impact : Customers cannot access their databases.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.
Start time : 24/11/2025 08:55 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 24/11/2025 08:55 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Web Hosting || Databases GRA (eu001, eu005, eu007, eu009, eu010, eu011, eu012).