[FR][Internet Access] - ADSL/SDSL/FTTH incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Internet Access offer in the departments: 45, 50, 62, 60, 59, 46, 80, 40, 91, 34, 09, 35, 22, 33, 64, 37, 38, 27 and 13 has been resolved.

Start time : 10/12/2025 01:15 UTC
End time : 10/12/2025 11:31UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 10, 2025 - 11:36 UTC

Investigating

We are currently investigating an incident affecting our Internet Access offering, which is causing temporary availability issue in the specified departments: 45, 50, 62, 60, 59, 46, 80, 40, 91, 34, 09, 35, 22, 33, 64, 37, 38, 27 and 13.

Here are some supplementary details :

Start time : 10/12/2025 01:15 UTC
Impacted Service(s) : Some ADSL, SDSL and FTTH access are temporarily unavailable.
Customers Impact : Some customers subscribed to ADSL, SDSL and FTTH offers do no longer have internet access.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 10, 2025 - 07:57 UTC

This incident affected: Internet Access || SDSL, Internet Access || ADSL, and Internet Access || FTTH.