[GRA][Web Hosting] - Cluster121 - Filerz10002 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Cluster121 - Filerz10002 offering has been resolved.

Start time : 11/05/2026 12:15 UTC
End time : 11/05/2026 13:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 11, 2026 - 14:58 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster121 - Filerz10002.

Here are some supplementary details :

Start time : 11/05/2026 12:15 UTC
Impacted Service(s) : Filerz10002 is facing slowness on Web Hosting Cluster121.
Customers Impact : Customers are temporarily experiencing slowness navigating on hosting which data is stored on Filerz10002
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 11, 2026 - 12:55 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster121).