[Global][Domains] - Domains Name incident notification on .TL

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident affecting our .TL Domains offer, have been resolved
Start Time : 09/05/2025 11:30 UTC
End Time : 16/05/2025 01:55 UTC
Root cause : This incident is caused by a software issue.

We thank you for your understanding and patience throughout this incident

Posted May 16, 2025 - 07:27 UTC

Identified

We have determined the origin of the incident affecting our .TL Domains offer, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 09/05/2025 11:30 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TL domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 09, 2025 - 13:47 UTC

This incident affected: Domains || Domains Name (Registration, Renew, Transfer, Restore, Delete).