OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GRA][Web-Databases] - CloudDB incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Web-Databases offering has been resolved.
Start time : 21/10/2026 01:12 UTC
End time : 21/10/2026 05:14 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 21/10/2026 01:12 UTC
End time : 21/10/2026 05:14 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our CloudDB offer on the specific region.
Here are some supplementary details :
Start time : 21/10/2026 01:12 UTC
Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:
- eu001
- eu005
- eu006
- eu007
- eu011
- eu012
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 21/10/2026 01:12 UTC
Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:
- eu001
- eu005
- eu006
- eu007
- eu011
- eu012
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our CloudDB offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 21/10/2026 01:12 UTC
Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:
- eu001
- eu005
- eu006
- eu007
- eu011
- eu012
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 21/10/2026 01:12 UTC
Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:
- eu001
- eu005
- eu006
- eu007
- eu011
- eu012
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Databases || CloudDB GRA (eu001, eu005, eu006, eu007, eu011, eu012).