[GRA][Web Hosting] - Cluster100 Filerz2186 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 06/01/2026 11:15 UTC
End time : 06/01/2026 15:23 UTC
Root Cause : This incident was caused by a network issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 06, 2026 - 15:33 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Filerz2186 - Cluster100.

Here are some supplementary details :

Start time : 06/01/2026 11:15 UTC
Impacted Service(s) : File server 2186 is experiencing latency on Web Hosting Cluster 100.
Customers Impact : Customers using filer servers 2186 on Cluster100 are temporarily experiencing latency when accessing their hosted websites.
Root Cause : This incident is caused by a network issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Jan 06, 2026 - 14:37 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Filerz2186 - Cluster100.

Here are some supplementary details :

Start time : 06/01/2026 11:15 UTC
Impacted Service(s) : File server 2186 is experiencing latency on Web Hosting Cluster 100.
Customers Impact : Customers using filer servers 2186 on Cluster100 are temporarily experiencing latency when accessing their hosted websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 06, 2026 - 13:29 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster100).