[GLOBAL][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our MX Plan offering has been resolved.

Start time : 09/10/2025 07:40 UTC
End time : 09/10/2025 14:05 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 09, 2025 - 14:22 UTC

Monitoring

Service has been fully restored since 09/10/2025 08:28 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/10/2025 07:40 UTC
Impacted Service(s) : MX Plan Webmail service was temporarily unavailable.
Customers Impact : Customers were temporarily experiencing difficulties accessing their mailboxes.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 09, 2025 - 08:34 UTC

Identified

We have determined the origin of the incident affecting our MX Plan offering.

Here is detail for this incident :
Start time : 09/10/2025 07:40 UTC
Impacted Service(s) : MX Plan Webmail service is currently unavailable.
Customers Impact : Affected customers may experience difficulties accessing their mailboxes.
Root Cause : This incident is caused by a software issue.
Workaround : Customers can access their mailbox via IMAP/POP.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 09, 2025 - 07:56 UTC

This incident affected: Collaborative solutions || MX Plan (Webmail).