[GLOBAL][Collaborative solutions] - Zimbra incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 26/04/2026 07:30 UTC
End time : 27/04/2026 07:46 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 27, 2026 - 07:55 UTC

Investigating

We are currently investigating an incident affecting our Collaborative solutions offering.

Here are some supplementary details :

Start time : 26/04/2026 07:30 UTC
Impacted Service(s) : Zimbra mailbox is temporarily unavailable.
Customers Impact : Customers are currently unable to access their mailboxes via webmail or email clients.
Sending and receiving emails is temporarily unavailable.
Emails sent or received during the incident will be queued and delivered once the situation is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 27, 2026 - 07:48 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access, Delivery email).