[GRA][Web Hosting] - Cluster127 Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering on Cluster127 has been resolved.

Start time : 03/06/2026 11:41 UTC
Start time : 03/06/2026 12:21 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 03, 2026 - 13:25 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on the Cluster127 in GRA region.

Here are some supplementary details :

Start time : 03/06/2026 11:41 UTC
Impacted Service(s) : An overload has been identified, impacting log access on the Cluster127.
Customers Impact : Customers hosted on Cluster127 are currently unable to access and consult their logs.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 03, 2026 - 12:45 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster127).